About Me

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The name describes my demeanour and voice! I love narrowboating and that is why this blog is mainly about the boat and our interaction with it. I have been keeping a log for Sonflower ever since we bought her and moved onto her as our main residence. Some incidents in our boating life have been hilarious, some scary and some down right dangerous. I cannot tell what will come in the future but you can now share them! The crew are an 'ordinary' couple. The Best Mate and I.

Tuesday, 6 December 2011

A Winner

I had a terribly difficult hour on the phone to Lloyds TSB. All I wanted to do was report a lost chequebook. By the end of it I was frazzled and unrecognised by the automatic voice recognition system and the operator who asked for details of a payment into my account that morning and then could not understand that Electricité de France was EdF. Failing to provide an accurate amount of the cost of four theatre tickets purchased by debit card five days previously froze up the system for security reasons. Representation to a supervisor bore no fruit and they had the cheek to send me a request to appear before a bank employee in person with my passport in hand to prove who I was. After being a customer for 27 years!

The letter I sent them resulted in the bottle of whisky that arrived this morning. The card says "We want to say sorry".

Well, that's all right then.

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