I had a terribly difficult hour on the phone to Lloyds TSB. All I wanted to do was report a lost chequebook. By the end of it I was frazzled and unrecognised by the automatic voice recognition system and the operator who asked for details of a payment into my account that morning and then could not understand that Electricité de France was EdF. Failing to provide an accurate amount of the cost of four theatre tickets purchased by debit card five days previously froze up the system for security reasons. Representation to a supervisor bore no fruit and they had the cheek to send me a request to appear before a bank employee in person with my passport in hand to prove who I was. After being a customer for 27 years!
The letter I sent them resulted in the bottle of whisky that arrived this morning. The card says "We want to say sorry".
Well, that's all right then.
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