Those of you with a long memory will know that in September I posted to let you know that I wrote to Canal and River Trust about this issue.
Today I got a reply.
The reply was written yesterday, 59 working days after the date of my letter.
Apart from confirming the facts the reply did not address my concerns at all.
I have asked, for the second time, for the complaint to be elevated to "the second level".
How do you think I will get on?
Winwick
8 hours ago
2 comments:
13 working days and counting.
I miscalculated: CaRT were closed from 19th December 2012 to 2 January 2013 so they do not count any of this period as a working day.
I had a call today from the "second level" manager who is dealing with the complaint. Response is expected by 14 January.
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