Excellent Customer Service

We have been boating on the River Nene for a few days now and hope to meet friends in Thraston on Friday. I have been looking for a mooring close by so that I do not overstay the 48 hour moorings there.

Our cruising guide said there were moorings at Woodford but when we got there we found that this is not the case. What may once have been a public landing stage is now in disrepair and certainly not suitable for our 57 ft narrowboat. We, therefore, continued down river to Woodford lock where your Phil Gilder of the EA was busy with his colleagues and a problem with their weedcutter. They were across the lock entrance but quickly moved and Phil helped me fill the lock, opened the gate for us and generally assisted. He listened as I told him of our plans but could not suggest another local mooring.

We stopped on the lower lock landing for lunch and after this, Phil tapped on a window to tell us that he had talked to the local River Inspector who had agreed to us staying in Thrapston until Saturday. We may not indeed need to stay that long and would be within the 48 hour limit is we leave on Friday evening. However, another mooring further down stream may not be within reach.

I heve sent an email to commend Mr Golding for his excellent Customer Service. He has shown a real interest in our enjoyment of this lovely river and that we make the best of our holiday.