I have just come back from the Customer Meeting at Hatton on the GU (Birmingham and Warwick Canal).
I was pleasantly surprised to be greeted with the offer of a coffee and bacon bap, an offer that could not be refused.
I was also pleasantly surprised to find that the CEO and Directors present were genuinely trying to listen to the views of the very varied 'customer' base. Representatives of boaters, restoration groups, local community groups , angling federations and many more were all given the time and opportunity to make their points.
I find it very hard to juggle three balls. I came away with the impression that BW are onto a loser with somebody somewhere whatever decision they make or policy they try to implement. However, the objectives were clear. To maintain the waterways as a national asset; to encourage their use by all sectors of the community; to provide minimum service standards to all customers.
I sincerely wish them well in their endeavours. They are the organisation on which we all depend for the future of our waterways and the continuation of boating as the pleasure we love.
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